Client Panel Support

 

Welcome To Our Support Page

This page includes help documents and tutorials that will help you navigate through the client panel

 

YouTube Setup
 

To setup your YouTube Account: 

 

1: Login to the Client Panel

2: Click on My Account > YouTube Setup

3: Follow the instructions listed on the page. You'll start by logging in to your desired YouTube Account

4: Finally, you'll connect your YouTube account to the client panel. This will allow us to automatically send your exported videos to your YouTube channel. 

 

Watch our YouTube Setup Tutorial Video below:  

 

 

 

Downloading Images

To download images from a tour 

 

1: Login to the Client Panel and click on the tour you are downloading images for

2: Click on the download icon

3: Select the image sizes you'd like to download by checking/unchecking the appropriate boxes. 

4: Click on "Save as Zip File." This will save the images as a zip file in your downloads folder. 

5: If you are on a Mac, your files will automatically unzip. If you are on a PC you will need to unzip your files to access them. To do so, drag the downloaded folder from your downloads folder to your desktop. Doing so will unzip your files for you. 

 

For more help unzipping your files, watch the video below:  

Editing Your Tour

There are many edits you are able to make to your tour. Below is a tutorial video which will go over many of the edits and changes you are able to make on your tour.

 

Request and Download Videos

To download a video of your tour

 

1: Login to the Client Panel and click on the tour you are downloading the video for

2: Click on the video icon

3: If a video has been created, you"ll see the option to download the branded and/or unbranded video

3: If a video has not been created, you"ll see the option to request a video of the tour. Here you can request for us to create a video version of your tour

 

View and Update the Flyer

To make changes to your flyer

 

1: Login to the Client Panel and click on the tour you are downloading the video for

2: Click on the flyer icon

3: To change images on the flyer, drag and drop the images you'd like to use to the correct location. They will replace the existing image with the new image you've chosen. 

4: If you would like to add a description to the flyer, all you'll need to do is type the description text into the flyer text box. Keep in mind that the more words you add, the smaller the font will be.

5: To preview the flyer, save the flyer and than click on "Preview Flyer."

 

All About Statistics 

Statistics are a great way to measure how many views your tour is getting. Below are some common questions we get about the stats page

 

What is Direct Traffic?

Direct traffic in a broad sense, is visitors that came directly to the tour link. This can be include links that were sent out via email, or other untrackable methods.

How do I change how often I get the stats email? 

Let us know! We can send them weekly, monthly, or never. 

Why is my tour not getting many views? 

The biggest culprit of a tour not receiving many views is syndication. Make sure the correct tour links are on all major listing sites.